Study of Patient’s Satisfaction at Urology Ward of Shahid Beheshti Hospital, Hamadan University of Medical Sciences in the Second Half of 2018

Zolhavarieh, Seyed Mohammad; Rezaei, Mahmoud; Karimi, Nasim; Hamzehei, Ronak; Zeraatkarmoghaddam, Mojgan

doi:10.30699/jru.3.1.19

Volume 3, Issue 1 (Spring-Summer 2019) J Res Urol 2019, 3(1): 19-27 | Back to browse issues page

‎ 10.30699/jru.3.1.19

Mendeley

Zotero

RefWorks

Zolhavarieh S M, Rezaei M, Karimi N, Hamzehei R, Zeraatkarmoghaddam M. Study of Patient’s Satisfaction at Urology Ward of Shahid Beheshti Hospital, Hamadan University of Medical Sciences in the Second Half of 2018. J Res Urol 2019; 3 (1) :19-27
URL: http://urology.umsha.ac.ir/article-1-64-en.html

Study of Patient’s Satisfaction at Urology Ward of Shahid Beheshti Hospital, Hamadan University of Medical Sciences in the Second Half of 2018

Seyed Mohammad Zolhavarieh¹

, Mahmoud Rezaei ^*

², Nasim Karimi³

, Ronak Hamzehei⁴

, Mojgan Zeraatkarmoghaddam⁵

1- Assistant Professor, Anesthesia Department, Clinical Research Development Unit of Shahid Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, Assistant Professor, Anesthesia Department, Clinical Research Development Unit of Shahid Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran
2- Assistant Professor, Anesthesia Department, Clinical Research Development Unit of Shahid Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, Assistant Professor, Anesthesia Department, Clinical Research Development Unit of Shahid Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran , mrezaei1961@yahoo.com
3- MSc in Biostatistics, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, MSc in Biostatistics, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran
4- MSc in MLIS, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, MSc in MLIS, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran
5- BS in Nursing, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran, BS in Nursing, Clinical Research Development Unit of Beheshti Hospital, Hamadan University of Medical Sciences, Hamadan, Iran

Abstract: (3556 Views)

Background & Objective: Satisfaction is one of the health aspects of human. Without attention to people’s satisfaction in the health services, the health system act contrary to its mission. The aim of this study is to evaluate the patient’s satisfaction in the urology ward at Shahid Beheshti Hospital in Hamadan University of Medical Sciences in second half of 2018, for investigating the strengths and weaknesses with provide guidance and better quality treatments.
Methods: In this cross-sectional study, 170 hospitalized patients in the Urology ward in shahid beheshti hospital during the second half of 2018 were studied. Data were analyzed with SPSS 16.
Results: The results showed that the average satisfaction rate of all services was 77.25%. However, the highest satisfaction with nursing services is 80.8 and the lowest satisfaction with public services is 72.6. There were significant relationships between demographic variables such as age, sex and level of education with total satisfaction.
Conclusions: From the viewpoint of patients at Shahid Beheshti Hospital in Hamadan, the total services and facilities that report, are to be desirable.

Keywords: Patient’s Satisfaction, Medical and Nursing Services

Full-Text [PDF 435 kb] (2061 Downloads)

Type of Study: Research | Subject: Reconstructive urology
Received: 2019/08/7 | Accepted: 2019/09/15 | Published: 2019/09/28

References

1. Jabraeily M, Rahimi B, Khodayari R, Goli Farhodi G, Mohamadi A. Assessment of inpatient satisfaction with quality services in training centers of Urmia University of Medical Sciences with the servequal model. Health Inf Manage. 2012;7(2):19-24.

2. Mortazavi Y, Rabiee O, Rohi Z, Ghomi S. Patient Satisfaction from Pre and Postoperative Nursing Care in Hospitals Affiliated to Babol University of Medical Sciences. Preventive Care in Nursing & Midwifery Journal. 2013 Sep 15;3(1):38-45.

3. Kazemeini SK, Mohammadi F, Owlia F. Evaluation of satisfication rate of patients admitted to Yazd Shaheed Sadoughi burn hospital in first nine months of the year 2011. TB. 2013;11(4):91-102.

4. Seyedoshohadaee M, Mohammadi H, Seyedfatemi N, Mehran A. Relationship between the circadian types and nurses' caring behaviours. Koomesh. 2015 Apr 15;16(3):389-96.

5. Neishabory M, Raeisdana N, Ghorbani R, Sadeghi T. Nurses' and patients' viewpoints regarding quality of nursing care in the teaching hospitals of Semnan University of Medical Sciences, 2009. Koomesh. 2011 Jan 15;12(2):134-43.

6. Bahri N, Arabnejad BA, Bahri N, Eshaghi F, Fathi Najafi T, Larki M. Objective Structured Clinical Evaluation for assessment of the quality of practice of health practitioners during preconception, prenatal and postnatal cares. koomesh Journal. 2015;17(1):45-53

7. Mohebbifar R, Barikani A, Hasani H. Measuring hospital Service Quality Gap from the viewpoint of inpatients in educational hospitals of Qazvin University of Medical Sciences (2012-13) Journal of Hospital. 2015;14(1):97-104

8. Sedighi J, Farzadi F, Maftoon F, Nooraee M, Zafarghandi MR, Harirchi E. Performance assessment Model Design for Medical Science University. Payesh. Journal of Health Sciences Research Institute, University Jihad. 2005;4(4):297-85.

9. Sina K, Babai Shibabandani M, Nadi Ghara A. Factors influencing the inpatients' satisfaction based on the Servqual model. Journal of Mazandaran University of Medical Sciences. 2015 Feb 15;24(121):299-308.

10. Lin DJ, Li YH, Pai JY, Sheu C, Glen R, Chou MJ, Lee CY. Chronic kidney-disease screening service quality: questionnaire survey research evidence from Taichung City. BMC health services research. 2009 Dec;9(1):239. [DOI:10.1186/1472-6963-9-239] [PMID] [PMCID]

11. Taner T, Antony J. Comparing public and private hospital care service quality in Turkey. Leadership in health services. 2006 Apr 1;19(2):1-0. [DOI:10.1108/13660750610664991]

12. Zolhavarieh SM, Rezaee M, Rassoli P. Evaluation of Satisfaction in Hospitalized Patients in Urology Ward at the Hamedan Medical Sciences University, Shahid Beheshti Hospital during First and Second Half Year of 2013.

13. Ebrahimnia M, Ameriun A, Azizabadi Farahani M, HR KV. Satisfaction rate of hospitalized patients in military hospitals from presented services. Journal Mil Med. 2010 Jul 15;12(2):101-5.

14. Nazari RB, Amini J, Sharifnia SH, Babaalipour Mouziraji F, Akbari S. A comparative study on patient satisfaction with hospital services in Amol. The Journal of Urmia Nursing and Midwifery Faculty. 2011;9(3):188-95.

15. Salehian TS, Pirak A. Patients' Satisfaction from Medical and Nursing Services in Khatam Alanbia Hospital in Iranshahr. Jgbfnm. 2010;7(2):33-41.

16. Joolaee S, Hajibabaee F, Jalal EJ, Bahrani N. Assessment of Patient Satisfaction from Nursing Care in Hospitals of Iran University of Medical Sciences. Hayat. 2011 Mar 1;17(1).

Send email to the article author

Rights and permissions
	This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Designed & Developed by : Yektaweb

Articles Copyright © The Author(s).