Background and Objective: The present study evaluated the efficacy of services provided by the caregivers to the hospitalized patients in the Urology ward and compared it with that provided to patients in other wards at the Hamedan Shahid Beheshti Hospital in 2013. As patient satisfaction is a multi-factorial process, hospital authorities should focus on patient’s suggestions and feedback to conduct necessary educational courses for healthcare personals with an aim to improve satisfaction rate among patients.
Methods: In this descriptive study, 531 hospitalized patients were selected using the quota sampling method during the first and second halves of the year. The data were collected through questionnaires and analyzed using the chi-square test and Spearman’s correlation and descriptive statistics with SPSS–16 software and MS Excel.
Results: We obtained a satisfaction of 71.6 in the first half of the year and 69.8 in the second half. Maximum satisfaction rate was the time of Medical services, and maximum dissatisfaction rate was for the education of patients. The satisfaction rate in the Urology ward was 68.8 and 67.8 in the first and second halves of the year, respectively. The results show that the satisfaction rate for Urology ward during first and second halves of the year was lower than the average rate of satisfaction at the hospital. No analytic correlation existed between complete satisfaction rate with age and sex of the patient. However, the study reported a relationship between the satisfaction rate and level of education.
Conclusion: It is crucial to utilize patient’s feedback for increasing the level of medical services provided by the staff and developing the hospital’s receptivity to improve the overall satisfaction rate.